FUNomenal™ Teams: Motivate, Communicate, Connect!
OR
FUNomenal™ Frontlines & Customer Elations

Clients may choose the slant of this program depending upon their needs for more team-oriented or customer service-oriented content. This session uses practical, proven team strategies to create a service-delivery team that gets along and gets it in order for them to provide the best service possible. We use the foundational building blocks from the FUNomenal Teams program as a basis for developing an excellent service ethic in your organization to create curb appeal. We can mix and match content and activities to best suit your needs and your schedule. 1- 1.5 hour breakout session or a 2-3 hour teambuiding workshop with more activities.

Your team is either pulling together or pulling apart. How well does your team get along and get it right? Most organizational issues aren’t with technical proficiency, but with social skills and ability to get along with others. Create a corporate culture by design and not default with these practical tools to invigorate your workforce and improve the quality of life in your workplace to dynamize the delivery of services to your clients and customers. Create a solid foundation for your team by learning how to enhance motivation, morale and meaning at work through experiential methodologies to improve understanding and content retention.

• Discover how to lead your team through the stages of group development and how to set expectations at each stage for top performance.
• List creative, cost-effective ways to reward, recognize, and revitalize staff to enhance performance and loyalty and improve the working environment.
• Identify differences in communication and work styles between team members to foster improved communication and understanding between the different styles.
• Recognize what empowers and motivates employees at different levels in their lives and actively engage in exercises that promote better networking, humor and trust.
• Identify how team training is critical in handling service points and flash points in customer service situations.
• Assess what you need to create curb appeal in all areas of your organization.
• Understand the 24 Questions critical to a successful team – use as a future checklist.

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