FUNominal™ Front Lines &
Customer Elations

Practical, proven tips to advance your front line and your bottom line while enhancing your customer retention. Boost quality service by learning how to exceed expectations of both your internal and external customers. Recognize methods of motivating your front line and how to be a mentor versus a tormentor to staff so they can better serve their customers. Discover what the workforce wants from the work environment and learn to communicate with the service delivery team through interactive, improvisational exercises.

Clients may choose the slant of this program depending upon their needs for more team-oriented, customer service oriented content, or more social interaction type of content in order to support the team goals, desired outcomes, group size, and time permitted. This session uses practical, proven team strategies to create a service-delivery team that gets along and gets it in order for them to provide the best service possible. We use the foundational building blocks from the FUNominal Teams program as a basis for developing an excellent service ethic in your organization. Let us know the slant of the program that best fits your needs and desired outcomes.

Learning Outcomes:

• Identify service points, flash points, and footprints and how to train for them and empower employees to handle them.
• Recognize how to retain your internal and external customers.
• Identify what customers want in rank order and gain the competitive edge by managing these points of service.
• Gain insight into team dynamics and the expectations for new teams and high-performing teams and how that feeds into excellent customer service.
• Recognize how to dynamize the delivery and create synergy between your team and guests, so they will return for more.

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